success starts from recruitment and selection through to training and continuous improvement of our skills and processes. Here are some of the comments from our people during the Investors in People re-assessment in March 2006.

“There is such a strong culture of mutual respect, support and involvement, I feel very privileged to work here.”

“I ask the team, almost on a daily basis – we’ve done this, how can it be improved?”

“I have learned a lot from training over the last few years, this learning has been translated into improved management of the business and the staff, leading to improvements in peoples performance and thus improvements in results."

Zenics demonstrates that world-class performance is achieved through its commitment to rigorous training within a framework of organisation and continuous improvement.

We measure our performance for every repair against Zenics key performance indicators. The results are fed into a programme of continuous improvement of skills and processes and ultimately to the standard of service that we deliver to our customers.